Frequently Asked Questions | Madrid Day Spa by Nuilea

Appointments can be booked online or directly at the spa. For preferred times, please book at least 72 hours in advance. For information, use WhatsApp or call us. We don't answer the phone while with clients.

Yes, we offer couple's treatments. Advance booking is recommended.

Weekdays: 11:00-14:45 and 17:15-20:45. Weekends: 11:00-20:45. On high-demand days we may open at lunch time. Contact us or check availability on our website.

Arrive 5 minutes early to settle in. If you're late, your session time will be shortened.

No, we don't answer the phone when with clients. Please cancel via WhatsApp or by email at info@madrid-day-spa.com.

Our last appointment is typically at 19:45.

Walk-ins are accepted when space is available, but we recommend booking in advance. See times: https://madrid-day-spa.com/en/natural-wellness

Yes, you can book on behalf of someone else through our online system: https://madrid-day-spa.com/en/natural-wellness

No, our services are designed for couples and individuals; we don't host groups or events.

Cancellations must be made at least 24 hours in advance for a full refund. Late cancellations or no-shows are non-refundable. Rescheduling is allowed up to 12 hours before.

No. Rescheduled appointments can't be cancelled or rescheduled again.

If you cancel with more than 24 hours notice, you will be refunded the full amount. If you cancel with less than 24 hours notice, the full treatment price will be charged.

Yes, online bookings require full payment in advance to confirm your appointment. The amount is refundable if you cancel with at least 24 hours notice according to our cancellation policy.

Yes, you can change the treatment type up to 12 hours before your appointment (only once), subject to availability. If the new treatment costs more, you'll need to pay the difference. If less, the remaining balance can be used during the same visit or will be refunded. Contact us via WhatsApp or email.

Prices vary by treatment; check https://madrid-day-spa.com/en/natural-wellness

Couple prices are listed on the website and depend on the treatment.

Yes, the full price list is at https://madrid-day-spa.com/en/natural-wellness

See facial pricing in the treatment menu.

Couple treatments have their own price; no additional fees.

Special offers are posted on our website when available.

Typically side-by-side services in a private room.

Yes, see https://madrid-day-spa.com/en/enjoy-together-wellness-packages

Several styles including relaxing and deep tissue. See https://madrid-day-spa.com/en/natural-wellness

Yes, a variety of facials. See https://madrid-day-spa.com/en/natural-wellness

Offered based on therapist availability. See https://madrid-day-spa.com/en/natural-wellness

Many clients choose relaxing massage for stress relief.

Aromatherapy can be added to various treatments.

Yes. When choosing your personalized massage (https://madrid-day-spa.com/en/natural-wellness/exotic-and-wonderful-massage/personalized-massage), select intensity from gentle to deep.

No, we don't do waxing; we only offer treatments.

Yes, see options at https://madrid-day-spa.com/en/natural-wellness

Yes. Please inform us when booking so we can recommend the most suitable option.

Yes. You can buy it online or at the spa. After online purchase, we send the voucher by email and you can also pick up a physical card at reception.

12 months from the purchase date.

You can choose a specific treatment or an open amount so the recipient selects the service when booking.

The recipient contacts us via WhatsApp and we will schedule the appointment according to their preferences.

Yes. When buying online you can add a personalized message and recipient name.

Yes. We offer options for two. Please book in advance to secure the same room.

Yes, within the validity period. If the new treatment costs more, the difference is paid; if it's less, the remaining balance can be used in the same visit.

If purchased online, we can locate it by email or code. For physical cards, share the order number or purchase date if possible.

Gift cards are non-refundable. Bookings made with a gift card can be modified up to 12 hours in advance; cancellations require 24 hours (per our general policy).

Receive it by email (to forward or print) or pick up a physical card at the spa.

Welcome! Here's what to expect during your first visit to Madrid Day Spa: **Before Your Arrival:** • You'll receive a confirmation email/WhatsApp with your appointment details • Arrive 5-10 minutes early to allow time for check-in • Bring your booking confirmation (email or reference number) **Upon Arrival (Check-in):** 1. Knock on the door at Calle León 4 if closed 2. Our staff will greet you and verify your appointment 3. Complete a brief health questionnaire (allergies, conditions, preferences) 4. We'll explain the treatment process and answer any questions 5. Payment should have been processed before (online or at the spa) **During Your Treatment:** • We'll guide you to your private treatment cabin • You'll receive towels, slippers, and robes (if applicable) • Your therapist will explain the treatment before beginning • Treatment duration includes preparation and transition time • Mobile phones should be silenced or off **After Your Treatment:** • Take your time getting ready - no rush • You can use the hairdryer and facilities provided **Before Leaving:** • Feel free to ask your therapist any questions about products or aftercare • You can purchase gift cards or book future appointments at reception • We appreciate feedback about your experience **First-Timer Tips:** ✓ Avoid heavy meals 1-2 hours before your treatment ✓ Arrive hydrated ✓ Communicate preferences (pressure, temperature) to your therapist ✓ Don't bring valuables - storage is limited to your cabin ✓ For hammam treatments, bring swimwear (required for hygiene) 📍 Address: Calle León 4, 28001 Madrid 📞 Contact: +34 910663815 for any questions before your visit

Our check-in process is simple and takes just 5 minutes: **Step 1: Arrival (1 minute)** • Knock on the door at Calle León 4 if closed • Our staff will greet you by name • Have your booking confirmation ready (email or gift card) **Step 2: Verification (1 minute)** • We'll confirm your appointment details • Verify the treatment(s) you booked • Confirm the time and duration **Step 3: Orientation (1 minute)** • We'll show you to your treatment cabin • Explain where to leave your belongings • Show you the facilities (bathroom, shower if applicable) • Your therapist will arrive shortly to begin **What to Bring:** ✓ Booking confirmation (email or reference number) ✓ ID (for first visit, optional) ✓ Payment method (if not paid online) ✓ Swimwear (if your treatment includes hammam) **Please Arrive:** • 5-10 minutes before your appointment time • This allows comfortable check-in without rushing • Late arrivals may reduce treatment time (we can't extend beyond your slot) **Note:** We don't have a waiting area for companions. Our space is exclusively for booked clients. 📍 Location: Ground floor entry, Calle León 4, 28001 Madrid

Our spa is designed for intimate, private treatments rather than communal relaxation spaces. **What We Offer:** **Private Treatment Cabins:** • Each cabin is your private space for the duration of your booking • After your treatment, you can take your time getting ready in your cabin • No rush - dress and compose yourself • Hairdryer, mirror, and basic amenities available **Hammam (Steam Bath):** • Private steam room (not shared/communal) • Available only with treatment bookings • Typically used before exfoliating treatments or massages • Temperature: 45-50°C with high humidity • Duration: 10-20 minutes (included in certain treatments) **What We Don't Have:** ✗ Shared/communal relaxation lounge ✗ Waiting area for companions ✗ Post-treatment tea lounge ✗ Sauna or jacuzzi ✗ Swimming pool **Why This Model?** Our spa focuses on: • **Privacy:** Your own dedicated space throughout your visit • **Hygiene:** Private facilities reduce shared-surface contact • **Efficiency:** Maximize treatment quality over lounge time • **Intimacy:** Quiet, personal experience vs. busy spa atmosphere **After Your Treatment:** • You have your cabin until your booking slot ends • Most clients need 5-10 minutes to dress and prepare • Feel free to use this time to relax in your private space • You're welcome to book back-to-back treatments if you'd like more time **Alternative:** If you want a longer spa experience, consider: • Booking longer treatments (90-120 minutes) • Combining multiple treatments • Booking treatments with hammam time included This intimate model suits clients who value: ✓ Complete privacy ✓ Personalized attention ✓ Quiet, meditative environment ✓ Efficient use of spa time

Shower facilities depend on your treatment type and personal preference. **Shower Availability:** **✓ YES - Shower Available:** • After hammam + exfoliation treatments (Rhassoul, Black Soap Scrub) • After body treatments involving masks or wraps • In cabins equipped with shower facilities • We provide towels, basic toiletries, and hairdryer **⚠️ LIMITED/NOT RECOMMENDED:** • After aromatherapy or oil-based massages • After facial treatments **Why We May Recommend NOT Showering:** **After Oil-Based Massages:** Many clients ask if they should shower after massage. We generally recommend: • **Don't shower immediately** - Let the oils absorb into your skin (30-60 minutes) • The massage oils we use (almond, jojoba, argan) are therapeutic and non-greasy • They continue working after your treatment ends • Showering removes these beneficial oils before full absorption **What to expect:** • You may feel slightly oily after treatment - this is normal • The oils absorb within 30-60 minutes • Most clients wear comfortable, loose clothing after massage • If you have concerns, we can use less oil during treatment **After Facial Treatments:** • Products are designed to absorb and continue working • Showering/washing face removes active ingredients • Wait at least 4-6 hours before washing face • Your skin will feel clean, not greasy **What We Provide When Showering:** ✓ Fresh towels ✓ Basic shower gel/shampoo ✓ Hairdryer ✓ Private shower in your cabin area ✓ Time included in your booking slot **Practical Tips:** • **For hammam treatments:** Shower is part of the experience (yes, you'll shower) • **For massage:** Most clients don't shower - oils are beneficial • **For body scrubs:** Shower is included and necessary • **For facials:** Don't wash face afterward • **Bring comfortable clothes** if not showering after oil treatments **Scheduling Consideration:** If a post-treatment shower is important to you, mention this when booking so we can: • Allocate a cabin with shower facilities • Schedule sufficient time • Or communicate to you that it isn't possible, so you can cancel the appointment and get 100% refund

We provide appropriate attire based on the treatment. Please avoid bringing valuables.

To keep a calm atmosphere, phones should be silenced or turned off.

Avoid heavy meals before treatments.

No; we provide towels, slippers, a hair dryer and a robe when required. Bring swimwear if your treatment is in the hammam.

Yes. Please tell us about any conditions, allergies or injuries so we can adapt the treatment.

For hygiene reasons, bring swimwear (swimsuit or bikini). We don't sell or lend swimwear.

Some treatments may have age restrictions. Please check requirements when booking.

Cabin treatments: from 8 years with an adult. Hammam: from 12 years with an adult.

No. We're a professional spa; any disrespectful behaviour will be reported to the police.

Yes, the hammam (steam bath) is contraindicated for certain conditions. DO NOT use the hammam if you have: cardiovascular conditions (heart disease, recent heart attack, severe uncontrolled hypertension, hypotension), circulatory issues (varicose veins, thrombosis, recent stroke), severe respiratory problems, recent surgery (within 3 months), first trimester or high-risk pregnancy, fever or active infection. If you have any medical condition or take medication regularly, please consult your doctor before booking. Inform our staff of any health concerns upon arrival. The hammam temperature reaches 45-50°C with high humidity, which can significantly affect circulation and heart rate.

Please inform us if you have: Contraindications (treatment not recommended): recent surgery (within 3 months), active infections or fever, severe cardiovascular disease, thrombosis or blood clotting disorders, cancer currently undergoing treatment, severe skin conditions. Requires precautions (treatment modified): pregnancy (especially first trimester), high or low blood pressure (controlled), diabetes, epilepsy, osteoporosis, recent injuries or fractures, allergies, skin sensitivities or eczema, recent cosmetic procedures. When booking, mention any medical conditions. Upon arrival, you'll complete a health questionnaire. Our therapists are trained to adapt treatments, but your safety is our priority.

We take allergies seriously and can adapt most treatments. We primarily use organic and natural cosmetics from certified organic brands like Dr Hauschka, Amapola, etc. Most products are plant-based with essential oils. Some treatments use nut oils (almond, argan) which can be substituted. Common allergens: essential oils, nut oils, fragrances, preservatives. What to do: mention allergies when booking (WhatsApp/email), complete our allergy questionnaire upon arrival, inform your therapist. We can perform a patch test if uncertain. For severe allergies (anaphylaxis risk), bring medical documentation and inform us when booking.

The waiting period depends on the procedure type and desired treatment. Major surgery (abdominal, orthopedic, cardiac): wait minimum 3 months for massage, 6 months for hammam, surgeon clearance required. Minor surgery (laparoscopic): wait 6-8 weeks for gentle treatments, 3 months for deep tissue. Cosmetic surgery (breast, liposuction): wait 3-4 months for massage in treated areas, lymphatic drainage may be sooner (consult surgeon). Cosmetic procedures: Botox wait 48h, fillers 2 weeks, chemical peels 2-4 weeks, laser 4 weeks. Important: always get written clearance from your doctor/surgeon before booking. Bring documentation to your appointment. Massage can affect circulation and healing if performed too early.

Yes, most treatments can be adapted for sensitive skin or eczema, but we need precautions. For sensitive skin: we use hypoallergenic products, substitute with gentler formulations, avoid vigorous exfoliation and strong essential oils. For eczema: active flare-ups should be postponed, between flare-ups treatments are safe with modifications, avoid exfoliating treatments and hot water, we recommend gentle hydrating treatments. For psoriasis: similar guidelines to eczema, avoid scrubs on affected areas, stress-relieving massage can be beneficial. What to do: inform us when booking, bring dermatologist-recommended products if needed, indicate affected areas to therapist, reschedule if current flare-up. We recommend a patch test if you've never used our products.

We prioritize natural, organic, and hypoallergenic products. We use organic certified brands like Dr Hauschka, Amapola, etc. with natural ingredients (plant extracts, vegetable oils, essential oils) and minimal chemicals (we avoid parabens, sulfates, synthetic fragrances). Massage oils: sweet almond, jojoba, argan, calendula, coconut (can substitute for nut allergies). Essential oils: lavender, eucalyptus, orange, mint, rose (can be omitted for sensitive clients, used in 3-5% concentration). Facial products: rose, chamomile, witch hazel extracts, natural preservatives, no synthetic fragrances. Exfoliants: natural scrubs (salt, sugar, seeds), rhassoul clay, no microplastics. Hypoallergenic alternatives available: fragrance-free oils, gentle unscented facial products, mineral-based products, no essential oils. Full ingredient lists available upon request. Even natural products can cause allergies (lavender, chamomile, nut oils). Please inform us of any known allergies.

Cash or card.

No minimum amount.

Tips are not included but appreciated based on your satisfaction.

Yes, we accept major credit cards.

We have a private steam room that's booked with a treatment. No free access. No sauna or jacuzzi.

Yes, nearest public parking is in Santa Ana, 100 meters from the spa.

No, it's only available to clients who booked a treatment.

Treatment areas are for booked clients only. We don't have a waiting area for companions.

Calle Leon 4, 28001 Madrid. https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Yes, we're in central Madrid: Calle Leon 4, 28001 Madrid. https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Directions and public transport options: https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

🚌 Nearby Bus Lines: **Lines with stops within 200m:** • Line 6 - Stop at Atocha/León • Line 26 - Stop at Antón Martín • Line 32 - Stop near Plaza Santa Ana • Line M1 - Stop at Atocha • Line N9, N10, N11 (Night buses) 📍 Closest Stop: Antón Martín 📍 Address: Calle León 4, 28001 Madrid 🚇 Metro is often faster: Antón Martín (Line 1) is just 3 minutes walk 🗺️ Full directions: https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

🚇 Nearest Metro Stations: **Antón Martín** (Line 1 - Light Blue) • 3 minutes walk • Closest option **Tirso de Molina** (Line 1 - Light Blue) • 5 minutes walk **Sol** (Lines 1, 2, 3) • 8 minutes walk • Major interchange station 📍 From Antón Martín: 1. Exit toward Calle Atocha 2. Walk north 3. Turn right onto Calle León 4. We're at number 4 📍 Address: Calle León 4, 28001 Madrid 🗺️ Full directions: https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Yes, our facilities are accessible. Let us know when booking so we can assist properly.

No, you can leave everything inside the cabin.