Frequently asked questionsHere you will find the most frequently asked questions by our customers, if you have any doubt do not hesitate to contact us

Appointments can only be booked online or directly at the spa. For preferred time slots, it's advisable to book at least 72 hours in advance. For information we recommend using Whatsapp or calling us directly. Please be aware that when we are with customers, we don't answer the phone.

Yes, couple’s treatments are available. Advance bookingis recommended.

No, we do not offer group bookings or events, our services are designed for couples and individuals.

Our opening hours are from 11:00 to 14:45 and from 17:15 to 20:45 on weekdays. On weekends, we are open from 11:00 to 20:45. On high demand weekdays, we may also open duting lunch time. Please contact us directly for specific hours or check the availability on our website.

We recommend that you arrive 5 minutes before the reserved treatment time to be able to settle in quietly and receive all the necessary information for your treatment. In case of delay, the duration of your session will be reduced

No, we don't answer the phone when we are with customers, please cancel your appointment online or via email to info@madrid-day-spa.com

Yes, gift vouchers are available and can be personalized upon request.

Vouchers are typically valid for 12 months from the date of purchase.

Payments can be made via cash or credit card.

There is no minimum spend requirement.

Tips are not included but are appreciated based on your satisfaction.

Cancellations should be made at least 24 hours in advance for a full refund. Late cancellations or no-shows win't be refunded. Reschedule requests can be made up to 12 hours before the appointment.

No, a rescheduled appointment cannot be cancelled. If you needto change your appointment, please contact us at least 12 hours in advance.

No, we do not have a refund policy. If you cancel your appointment less than 24 hours in advance, you will be charged the full price of the treatment.

Appropriate attire will be provided based on the treatment. It's recommended to avoid wearing valuable items during sessions.

To maintain a tranquil environment, mobile phones should be silenced or turned off during treatments.

It's advisable to avoid heavy meals before treatments.

No, we provide towels, slippers, hair dryer, towels and bathrobe if the treatment requires it. You only need to bring your swimsuit if you have a treatment in the steam bath / hammam.

Yes, please inform us of any health conditions, allergies, or injuries to tailor treatments accordingly.

or hygiene reasons, if you have booked a treatment inside the Hammam, you will need to bring a swimsuit or bikini. We do not have swimsuits to sell or lend

We have a private steam bath that is booked with the treatment, no open entry for the steam bath, we don't have saunas or jacuzzi.

yes, closest public parking is available at Sant Ana, 100 meters from the spa.

No, the steam bath is only available for guests who have booked a treatment.

Access to the treatment area will be exclusive to people with a reservation. We do not have waiting space for companions

Some treatments may have age restrictions. It's best to check specific age requirements when booking.

Our cabin treatments are available for any child from 8 years old accompanied by an adult. Hammam treatments are reserved for children over 12 years of age accompanied by an adult

No, we do not provide sexual/erotic services, we are a professional spa, any disrespectful behavior from the guests will be reported to the police.