Frequently asked questionsHere you will find the most frequently asked questions by our customers, if you have any doubt do not hesitate to contact us

Appointments can only be booked online or directly at the spa. For preferred times, it's recommended to book at least 72 hours in advance. For information, we recommend using WhatsApp or calling us directly. Please note that we don't answer the phone when we're with clients.

Yes, we offer couple's treatments. Advance booking is recommended.

Our opening hours are from 11:00 to 14:45 and from 17:15 to 20:45 on weekdays. On weekends, we are open from 11:00 to 20:45. On high demand days, we may also open during lunch time. Contact us or check availability on our website.

We recommend arriving 5 minutes before your scheduled time to get settled and receive necessary information. In case of delay, the session duration will be reduced.

No, we don't answer the phone when we're with clients. Please cancel your appointment online or by email at info@madrid-day-spa.com.

Our last appointment is typically at 19:45.

We accept walk-ins when space is available, but we recommend booking in advance. Please visit https://madrid-day-spa.com/en/natural-wellness to see available times.

Yes, you can book on behalf of someone else through our online system. Please visit https://madrid-day-spa.com/en/natural-wellness to see available times.

No, we don't offer group bookings or events; our services are designed for couples and individuals.

There is no minimum amount required.

Tips are not included but are appreciated based on your satisfaction.

Prices vary depending on the treatment; check our price list online https://madrid-day-spa.com/en/natural-wellness

Couple prices are listed on our website and depend on the chosen treatment.

Yes, our complete price list is available online https://madrid-day-spa.com/en/natural-wellness

Facial prices are listed in our treatment menu.

Couple treatments have their own price; there are no additional charges.

Special offers are published on our website when available.

Yes, we accept major credit cards.

Yes, please inform us of any health conditions, allergies, or injuries to adapt the treatments.

Couple treatments typically include side-by-side services in a private room.

No, we don't do waxing, we only offer treatments.

There are packages available for couples; check our offers page https://madrid-day-spa.com/en/enjoy-together-wellness-packages

Our last appointment is typically at 19:45.

We accept walk-ins when space is available, but we recommend booking in advance. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available time slots.

Yes, you can book on behalf of someone else through our online system. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available time slots.

We don't accept large groups or events; our services are designed for couples and individuals.

Cancellations must be made at least 24 hours in advance for a full refund.

Yes, appointments can be rescheduled up to 12 hours before.

Yes, gift cards are available for purchase both online and at the spa.

Children must be at least 8 years old for cabin treatments and 12 years old for hammam sessions.

We offer various massage styles including relaxing, deep tissue and more. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Yes, we offer a variety of facial treatments. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Yes, the nearest public parking is in Santa Ana, 100 meters from the spa.

Hot stone massage is offered based on therapist availability. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Many clients find our relaxing massage options ideal for stress relief.

Aromatherapy can be added to various treatments.

Yes, deep tissue massage is available. When choosing your personalized massage, https://madrid-day-spa.com/en/natural-wellness/exotic-and-wonderful-massage/personalized-massage, you can choose the intensity of the massage, from gentle to deep.

We do not have a refund policy. If you cancel your appointment with less than 24 hours notice, the full treatment price will be charged.

Yes, we accept major credit cards.

Sí, disponemos de bonos regalo que se pueden personalizar bajo petición.

Los bonos suelen ser válidos durante 12 meses desde la fecha de compra.

Se puede pagar en efectivo o con tarjeta.

No hay ningún gasto mínimo.

We offer various massage styles including relaxing, deep tissue and more. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Yes, we offer a variety of facial treatments. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Hot stone massage is offered based on therapist availability. Please visit https://madrid-day-spa.com/en/natural-wellness to see the available treatments.

Many clients find our relaxing massage options ideal for stress relief.

Aromatherapy can be added to various treatments.

Yes, deep tissue massage is available. When choosing your personalized massage, https://madrid-day-spa.com/en/natural-wellness/exotic-and-wonderful-massage/personalized-massage, you can choose the intensity of the massage, from gentle to deep.

Yes, the nearest public parking is in Santa Ana, 100 meters from the spa.

Our spa is located in central Madrid. Calle Leon 4, 28001 Madrid, https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Yes, we are just steps away from the main city center, we are located in central Madrid, Calle Leon 4, 28001 Madrid, https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Directions and public transport options are provided on our website. https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

There is public parking available 100 meters from the spa.