Frequently Asked Questions | Madrid Day Spa by Nuilea

Appointments can be booked online or directly at the spa. For preferred times, please book at least 72 hours in advance. For information, use WhatsApp or call us. We don't answer the phone while with clients.

Yes, we offer couple's treatments. Advance booking is recommended.

Weekdays: 11:00-14:45 and 17:15-20:45. Weekends: 11:00-20:45. On high-demand days we may open at lunch time. Contact us or check availability on our website.

Arrive 5 minutes early to settle in. If you're late, your session time will be shortened.

No, we don't answer the phone when with clients. Please cancel via WhatsApp or by email at info@madrid-day-spa.com.

Our last appointment is typically at 19:45.

Walk-ins are accepted when space is available, but we recommend booking in advance. See times: https://madrid-day-spa.com/en/natural-wellness

Yes, you can book on behalf of someone else through our online system: https://madrid-day-spa.com/en/natural-wellness

No, our services are designed for couples and individuals; we don't host groups or events.

Cancellations must be made at least 24 hours in advance for a full refund. Late cancellations or no-shows are non-refundable. Rescheduling is allowed up to 12 hours before.

No. Rescheduled appointments can't be cancelled or rescheduled again.

If you cancel with more than 24 hours notice, you will be refunded the full amount. If you cancel with less than 24 hours notice, the full treatment price will be charged.

Prices vary by treatment; check https://madrid-day-spa.com/en/natural-wellness

Couple prices are listed on the website and depend on the treatment.

Yes, the full price list is at https://madrid-day-spa.com/en/natural-wellness

See facial pricing in the treatment menu.

Couple treatments have their own price; no additional fees.

Special offers are posted on our website when available.

Typically side-by-side services in a private room.

Yes, see https://madrid-day-spa.com/en/enjoy-together-wellness-packages

Several styles including relaxing and deep tissue. See https://madrid-day-spa.com/en/natural-wellness

Yes, a variety of facials. See https://madrid-day-spa.com/en/natural-wellness

Offered based on therapist availability. See https://madrid-day-spa.com/en/natural-wellness

Many clients choose relaxing massage for stress relief.

Aromatherapy can be added to various treatments.

Yes. When choosing your personalized massage (https://madrid-day-spa.com/en/natural-wellness/exotic-and-wonderful-massage/personalized-massage), select intensity from gentle to deep.

No, we don't do waxing; we only offer treatments.

Yes, see options at https://madrid-day-spa.com/en/natural-wellness

Yes. Please inform us when booking so we can recommend the most suitable option.

Yes. You can buy it online or at the spa. After online purchase, we send the voucher by email and you can also pick up a physical card at reception.

12 months from the purchase date.

You can choose a specific treatment or an open amount so the recipient selects the service when booking.

The recipient contacts us via WhatsApp and we will schedule the appointment according to their preferences.

Yes. When buying online you can add a personalized message and recipient name.

Yes. We offer options for two. Please book in advance to secure the same room.

Yes, within the validity period. If the new treatment costs more, the difference is paid; if it's less, the remaining balance can be used in the same visit.

If purchased online, we can locate it by email or code. For physical cards, share the order number or purchase date if possible.

Gift cards are non-refundable. Bookings made with a gift card can be modified up to 12 hours in advance; cancellations require 24 hours (per our general policy).

Receive it by email (to forward or print) or pick up a physical card at the spa.

We provide appropriate attire based on the treatment. Please avoid bringing valuables.

To keep a calm atmosphere, phones should be silenced or turned off.

Avoid heavy meals before treatments.

No; we provide towels, slippers, a hair dryer and a robe when required. Bring swimwear if your treatment is in the hammam.

Yes. Please tell us about any conditions, allergies or injuries so we can adapt the treatment.

For hygiene reasons, bring swimwear (swimsuit or bikini). We don't sell or lend swimwear.

Some treatments may have age restrictions. Please check requirements when booking.

Cabin treatments: from 8 years with an adult. Hammam: from 12 years with an adult.

No. We're a professional spa; any disrespectful behaviour will be reported to the police.

Cash or card.

No minimum amount.

Tips are not included but appreciated based on your satisfaction.

Yes, we accept major credit cards.

We have a private steam room that's booked with a treatment. No free access. No sauna or jacuzzi.

Yes, nearest public parking is in Santa Ana, 100 meters from the spa.

No, it's only available to clients who booked a treatment.

Treatment areas are for booked clients only. We don't have a waiting area for companions.

Calle Leon 4, 28001 Madrid. https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Yes, we're in central Madrid: Calle Leon 4, 28001 Madrid. https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Directions and public transport options: https://maps.app.goo.gl/C4EWZ1iKVDai48Tc6

Yes, our facilities are accessible. Let us know when booking so we can assist properly.

No, you can leave everything inside the cabin.